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Aced.com Online Poker Room Can’t Pay Players

Aced.com Online Poker

Online poker players appear to be in the line of fire of a highly publicized payment dispute between money processing platform PIC Club Poker and the Merge Poker Network.

Gambling911.com has obtained an email correspondence between one of Merge Poker's online sites whereby a customer is told flat out they cannot pay him.  The online poker room in question is Aced.com, which operates on the Merge network.

PIC Club Poker says that Merge has failed to pay them over $100K in fees, later brought down to a "settlement" amount that Merge later backed out of.  Merge, on the other hand, blames PIC Club Poker for sending a so-called "Whale" (professional poker player) into its various rooms to deposit and withdrawal large sums of monies, thus amounting in excessive fees owed to PIC Club (PIC Club receives a percentage on each deposit and withdrawal).  The player in question also admits that his wife charged back his credit card.

For the record, when the US Attorney's Office out of the Southern District of New York seized some $50 million in funds going to players of both Full Tilt Poker and PokerStars, those two online poker rooms still found a way to pay.  Perhaps Aced.com should pay its customers and deal with what they claim PIC Club owes them in an arena (such as a court of law) where poker players are NOT AFFECTED, regardless of who is right or wrong in this matter.  It's a novel concept.  The online sportsbooks and casinos have been burned over the years by rogue payment processors to the tune of millions of dollars.  Rarely were customers affected as a result. 

Here is an email exchange between Aced.com and one of its customers. 

 

 

From: Aced Support

To: XXXXXXX@live.com

Subject: RE: RE:   (LTK6150744719X)

Sent: Nov 8, 2009 11:58 PM

Reference number: LTK6150744719X Please use this ticket number in any

correspondence with us. Subject: RE:  

Hi HXXXXXn,

As I stated in my last email to you, we do not hold your funds. If we held

your funds, they would appear in your poker account balance or in the

pending transactions in the poker client. The transaction is approved and

processed on our end and the funds have been sent to PIC Club.

 

The fact is that all outstanding funds have been sent to PIC Club and our

business relationship with them is over. I do not know why they are telling

you otherwise.

 

I am sorry if you are having trouble getting your funds back from PIC

Club but they are in no way held by Aced or the Merge Gaming Network.

 

Please feel free to contact us if you have any additional questions.

 

 

Sincerely,

 

CS Manager James Customer Support Representative

---------------Original Message---------------

From: h l < > Subject:

RE: (LTK6150744719X) Here's a following chat from pic club and I. It sounds

like you guys are ripping me off. Please read the following chat below. I

want my money back and I'll have pic club to delete the transfers. I want

the money sent to my Usemywallet account.   Ty   [HHHHHHH] Ok I talked to

Aced.com today and they sent me a reply right away saying that there's

nothing they can do for me and that the hav successfully processed my

withdrawl and you guys have the money[Giovani] I can help you with that, but

first for security purposes may I please have your full name, date of birth

and address with zip code that you used on your registration.[XXXXXXX]

XXXXXXXXX 9/XX/78[XXXXX] 2XX7 XXXXX XXX city

michigan 49684[Giovani] Allow me a minute let me check on that for

you[Giovani] On our end the funds seems pending to be credited from merge,

we haven't receive the approval from merge management and the funds are

still on your Aced account[XXXXXXX] that's not what they just told

me[XXXXXX] they said the funds are no longer with Aced[XXXXXX] and

that u guys have it[XXXXXX] period

Sent from my Verizon Wireless BlackBerry

 

Category: , , , , ,

Comments

Not Paid By Merge (Carbon Poker) Still Waiting!! Watch Out!

I was told to send my money back to Merge (in an e-mail from Chuck Kidd). Which I did because I understood that was the only way to get paid my check. I still have not received anything from Merge except the run around "checks in the mail" every time I contact them. I have recieved winnings from Merge in the past over 6 months ago and never over $500 at a time. I have also recieved winnings checks from PIC club within 3-4 weeks quite a few times. I have now been caught in the middle of this fight between PIC and Merge since September 12th, 2009 when I first tried to withdraw my money and was told it was "being processed". Merge now says it "will send my money on November 21st unless i want it sent back to my players account." (Yeah right)....... It's not a ton of money ($600) but it's my money and I would like to get my check. If Merge is that bad off that they can't pay me this amount than I don't think anyone else is safe playing there. I also don't understand why I was told by Chuck Kidd (via e-mail in early October and after a phone call from him explaining that Merge hadn't paid him yet) to send my money back to Merge in order to get paid - and then the players that kept thier money at PIC Club (which I would have rather done but thought I should follow the e-mail directions) they got paid. What is going on here? I just want to play poker and when I win - get paid!! What a novel idea. How about it Merge?? Send us our money. I know I'm not the only one - many of the players are telling me they haven't been paid either in over 2 months. How long can this go on? I promise will post here IF and when i ever get my check. In the meantime I don't advise you put your money on Merge. I don't work for any poker company. I'm a mom with a full time job and a poker player. I don't want to be in the middle of these poker politics. I just want my check. It's been 3 months now. I have gotten nothing but lies and contradictions from Merge so far. I have copies of all my e-mails and chats and it's almost comical (but not). 3 Months and counting lets see if they ever pay me. And if you are one of us that has not been paid please post so others know not to make the same mistake until we are paid. Poker Player
Submitted by Guest on Mon, 11/30/2009 - 00:32.

I love how it's "3 months"

I love how it's "3 months" but you've said they sent it on the 21st of November... That's only a few days I'm pretty sure.
Submitted by Guest on Mon, 11/30/2009 - 17:59.

been with merge and pic for years

I've had twice as many problems with pic club as I have had with merge. I tried to withdraw from pic, but it was held up for months. I have a withdrawal in the works with merge. Lets see how long it takes for me to get a check from merge.
Submitted by Guest on Sat, 11/14/2009 - 10:13.

been with merge and pic for years

I've had twice as many problems with pic club as I have had with merge. I tried to withdraw from pic, but it was held up for months. I have a withdrawal in the works with merge. Lets see how long it takes for me to get a check from merge.
Submitted by Guest on Sat, 11/14/2009 - 10:11.

Well at least you know why

Well at least you know why there was a hold up at PIC.. Did they tell you that Merge hadn't paid. No they took the heat for the thieves at Merge. All of those that trusted PIC to get their money are now getting paid.
Submitted by Guest on Sat, 11/14/2009 - 13:16.

What a joke. Clearly merge

What a joke. Clearly merge had already paid them and they were holding out on paying us while pointing the finger at someone else. Get your money out of pic if you still can. This sort of deception never ends well.
Submitted by Guest on Mon, 11/16/2009 - 01:25.

Give it up Merge Shill

You are only hurting Merge by being an idiot making statements like that. Merge number are going down because you keep this issue alive with your bullsheet. Let it go.
Submitted by Guest on Mon, 11/16/2009 - 10:24.

I'm no shill and I can't

I'm no shill and I can't even play on merge. I'm a pic customer who is smart enough to see the obvious truths in this debacle. I've already removed my money from pic and I urge others to do the same. There are better and more reliable/respectable ewallets out there.
Submitted by Guest on Mon, 11/16/2009 - 17:50.

It seems like Merge has FINALLY Paid some money

I am a PICClub member long standing and have always had good business with PICClub. When Jungle Poker went down PICClub fought for our funds, When Eurolinx went down no PICClub user got burned. I chose to leave the funds owed to me by Merge with PICClub because I trusted them to recover the money from Merge more than I trusted Merge to pay it to me. Well it seems my faith in PICClub and Mr. Kidd has been well placed. I was informed last night by telephone and email that Merge has finally sent the funds to cover our payouts. It is a shame that PICClub had to take this to a public arena to get the funds to pay the players. I am convinced that this was really the last resort and that Merge if not shamed into paying would have stiffed all of us and PICClub. Thanks PICClub and Mr. Kidd for being willing to take the heat from the public in order to do right by the PICClub members as you always seem to do. Those of you that have slammed PICClub need to ask yourselves why Merge needed to be publicly shamed into doing what was right in the 1st place. Proud PIC Member
Submitted by Guest on Thu, 11/12/2009 - 15:17.

A more appropriate title would be...

PIC Club are complete idiots and most likely will be arrested by the US Government for money laundering amongst a million other things. A lawsuit? Really guys, you're a Costa Rican money shop that uses PayPal even when you know it's illegal.
Submitted by Guest on Thu, 11/12/2009 - 10:36.

You really don't have a clue do you.

You really don't have a clue do you? I hope I get you at a table sometime, as clueless as you are it would be easy pickins.
Submitted by Guest on Thu, 11/12/2009 - 14:32.

It seems more likely that

It seems more likely that pic club have been trying to convince their members that merge owed them but have finally decided to pay the money sent by merge a long time ago to their players. It's just sad that it took post like this for them to decide to finally pay up.
Submitted by Guest on Fri, 11/13/2009 - 00:50.

Oh yeah, aight. Aight, I put

Oh yeah, aight. Aight, I put on my robe and wizard hat.
Submitted by Guest on Thu, 11/12/2009 - 04:49.

Oh, I like to play dress up.

Oh, I like to play dress up.
Submitted by Guest on Thu, 11/12/2009 - 04:53.

Me too baby.

Me too baby.
Submitted by Guest on Thu, 11/12/2009 - 04:54.

The fact of the matter is

The fact of the matter is that this guy charged back a ridiculous amount of money ($xxx,xxxx) to rooms on the Merge network. It doesn't matter if it was his wife. Both Merge and Pic club lost a shit load of money in processing fees. This should be a lesson to operators why you should only accept a whales action if they are willing to bank wire the money. Both Merge and Pic club are idiots for allowing 1 whale to fuck up both their business cash flows.
Submitted by Guest on Thu, 11/12/2009 - 01:28.

One word on how two

One word on how two businesses allowed one whale to screw up their businesses-----GREED
Submitted by Guest on Thu, 11/12/2009 - 01:49.

PIC/gambling911

Could the relationship between Pic Club and gambling011 be any more clear. I mean a headline like that and it is obvious that Pic Club is the one not paying the players. I cash out from merge all the time and never have a problem. Why.. BECAUSE I DON'T USE PIC CLUB.
Submitted by Guest on Thu, 11/12/2009 - 00:26.

That's because the processor

That's because the processor that you are using to cashout is getting PAID from merge, before they forward the funds to you....if you are getting paid by check, before you get your check, the processor is getting that amount to pay you. Obviously, Pic isn't getting the funds to pay the players. Do you expect Pic to pay to pay, and then wait 4 months and (maybe, if they lucky) get paid from Merge. Obviously, Merge is not sending any money to Pic, which makes dumbies, like yourself, think that it's Pic club that is fucking you when a payout doesn't come. Are todays 19 year old "poker pokers" so stupid that they think that their not getting paid cause the processor is screwing them????? The analogy to that is if your check bounces to your landlord, it's not your fault, but your banks, cause they didn't pay the check! Wise up!
Submitted by Guest on Thu, 11/12/2009 - 01:26.

It is a shame

It is a shame that a good operator like the ACED group gets blasted for this. Merge provides their support and it was Merge support that gave the player a lie. I don't know if the Whale ever played at ACED but if he did ACED was probably one of the rooms that PICClub was willing to eat the fees for so they had no loss. Get your act together Merge, did you cover the small operators losses because you were so greedy to get the whales business that you took it direct and suffered the charge backs because you cut PICClub out of fees? DONT BLAME ACED ON THIS BLAME THE GREED OF MERGE
Submitted by Guest on Wed, 11/11/2009 - 15:31.

wow G911 is pathetic. don't

wow G911 is pathetic. don't know how they could pretend to be unbiased after this. who else could title an article is "merge can't pay players" when the article is actually about how pic club isn't paying a player.
Submitted by Guest on Wed, 11/11/2009 - 14:57.

Title is correct you Moron

Clearly they are stiffing a customer. Why should the customer be denied payment cuz Aced is not getting paid from a processor or Merge? Why shouldn't G911 report this? Get your head out of your ass!!!
Submitted by Guest on Wed, 11/11/2009 - 15:47.

Again you miss the point

A payment processor is not responsable for paying a player for cashouts from poker rooms until the poker room sends the cash to cover the payout or has enough cash in a already funded account for that purpose. Do you think Neteller sends funds to a players bank account without first having those funds from the poker room. PICClub is not a bank, why would they front what could be thousands of dollars for a poker room? If they did and the poker room didn't pay the PICClub would you be so quick to defend the poker room. It seems that PICClub has done that before and been burned by Eurolinx..I say it is a lesson learned and PICClub is well within its rights to require the funds to cover the cash outs.
Submitted by Guest on Wed, 11/11/2009 - 15:18.

the whole point of my post

the whole point of my post is that i do believe that merge paid pic club the money for the cashouts. pic club is just withholding it from their players in an attempt to generate more bad publicity towards merge. this entire site is just a joke anyway, it's pretty funny that the editor would come on here and say that he's not biased.
Submitted by Guest on Wed, 11/11/2009 - 15:52.

If you have solid evidence

You say you BELIEVE Merge paid PICClub. If you have hard evidence of that why don't ya put up or shut up. Do you still believe in the Easter Bunny too.
Submitted by Guest on Wed, 11/11/2009 - 15:59.

no, it's just logical to be

no, it's just logical to be on the side of the party who doesn't go crying to G911. if they had a real story they would be going to the real poker forums, not the TMZ of poker news. when one side shows blatant favoritism but still calls itself news, you can be sure whatever they are spouting is BS.
Submitted by Guest on Wed, 11/11/2009 - 17:49.

Do you really think there is

Do you really think there is a poker player alive who is up in arms over G911 publishing this story about a poker player getting stiffed for no apparent reason because of these idiots at Aced, Merge, PIC are fighting like little kids in the playground! Why are you bellyaching over G911? If it wasn't for this site we wouldn't know about this bullshit and I might actually consider playing at a Merge poker room. Let me guess, you are a Merge employee?
Submitted by Guest on Wed, 11/11/2009 - 20:34.

How is anyone at Aced

How is anyone at Aced considered idiots? They are just stuck in the middle of a PIC/Merge battle. Merge does Aced's payment processing so it really has nothing to do with Aced, just PIC decided to use that player to keep this debate going.
Submitted by Guest on Fri, 11/13/2009 - 01:00.

You Guys Are Too Much

The old school sports guys like Spiro at Olympic or Mickey at Bet Cris or Bill at the old WWTS or Skip at Grande would have told Merge to shove their poker network up their ass and paid these players out of their own pockets. The guys from Doyles Room belong in the same company as the aformentioned folks. Wake up ladies and gentlemen.
Submitted by Guest on Fri, 11/13/2009 - 01:33.

And...

How do you know that hasn't happened? G911 obviously wouldn't post it if it did, so don't assume it hasn't happened.
Submitted by Guest on Tue, 11/24/2009 - 19:35.

no i'm just a guy who plays

no i'm just a guy who plays on merge with no problems or issues. the only reason this is getting published on G911 is because chuck kidd is feeding him this crap. it's not a news story, it's a hit job, because merge wouldn't pay up on pic's attempted fraud
Submitted by Guest on Wed, 11/11/2009 - 23:21.

This is the smartest thing

This is the smartest thing to ever hit Gambling911. NAIL ON HEAD.
Submitted by Guest on Fri, 11/13/2009 - 01:01.

Seems to me that PICClub

Seems to me that PICClub is the only one providing evidence here. Merge chooses to use back door deals with their staff and affiliates pretending to be concerned players to attack the messengers because they cannot attack the message. They try to discredit G911, PICClub and Chuck Kidd rather than defend its case.
Submitted by Guest on Thu, 11/12/2009 - 12:11.

i hope you aren't talking

i hope you aren't talking about me, i honestly don't work for merge, i just play there. as for the "evidence"...lol, give me half an hour, i'll show you my email from barack obama saying weed is legal, and my email from phil ivey thanking me for staking him in the WSOP main event.
Submitted by Guest on Thu, 11/12/2009 - 13:47.

This isn't even half the story, as far as I can tell.

I've been following the whole bloody mess. All I can say is that Gambling911 is pushing PicClub's agenda in a big way. Don't know the full facts of the case, but the above article REEKS. It's unprofessional, slanted, and looks like schoolyard taunting, not journalism. Grow up! t.c.
Submitted by Guest on Mon, 12/14/2009 - 16:57.
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