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Smart-Live Issues Statement Regarding Affiliate Matter

Written by:
Guest
Published on:
Sep/08/2009
Smart-Live Affiliates

In case you missed it on Tuesday, the folks from Smart-Live's online gambling affiliate program addressed concerns over the recent "suspension" of said program here at Gambling911.com. 

We were among the first to report on this situation and will continue to monitor it.

From Smart-Alive:

"We deeply regret that many of you are so disappointed. Whilst we quite expected this response, some clarifications need to be made on our part to ensure that we are communicating our position as effectively as possible. First of all, we want to reassure everybody that the Smart-live affiliate program has not shut down -as stated from different sources - but is momentarily suspended, in light of some technical issues that need to be 100% sorted out before launching the whole new affiliate program again.

"In fact, previously we have managed to continue running the whole process with a very manual processes, we feel that this cannot be done in future, because of an increased number of affiliates, traffic and the next launch of the poker platform. The new management and affiliate team strongly believe that transparency is the main value in a business relationship with our affiliates and partners. So, instead of hiding behind the trees and claiming that everything is ok - and we bet there are some out there doing just that- we would rather be honest and prefer to pause the program for some weeks, get exclusively focused on what needs to be sorted out, changed and implemented and get back in the arena in the best possible shape.

"Secondly, during the closure period, existing affiliates will continue to be paid for the revenue generated by existing customers referred. Each one of our affiliates will be provided with a specific report showing all the values and the amount of updated commissions as soon as the program is live again. We are honouring our Lifetime revenue commissions and have no intention to renege on this. It is just that whilst we are sorting out the issues affiliates will not be able to view statistics. Finally as a gesture of good will once we are 100% confident that everything is stable with the program, we will be ready to reward all existing affiliates with an increased flat rate of 40% commissions on net revenues for the first 2 months once that we re-launch the program. We hope that this clarifies our situation and looking forward to seeing you all again soon when we have better news! Many thanks Smart Live Affiliates."

 

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