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Poker pro Mike "The Mouth" Matusow has gone off on Venmo for reportedly allowing thousands of dollars to be hacked from his account. Matusow also claims he has gotten little assistance from mobile payment solutions company that allows money transfer between "friends".
Hey @Venmo I got hacked for thousands and can’t get a straight answer from anyone is this how you treat all of your customers, how is it possible I cannot speak to a human being when there is thousands of dollars stolen ?
— Mike Matusow (@themouthmatusow) December 29, 2020
Those in the poker community know all too well that "friends" aren't always what they are cracked up to be.
Matusow's revelation comes as other notable poker pros appear to have had similar issues.
There was a similar hack of Negreanu, Vanessa Selbst, abs Erik Seidel. Did you get a weird transfer request from someone, shortly before this happened?
— Todd Witteles (@ToddWitteles) December 29, 2020
Another individual warned of a similar experience where an "agent" allegedly screwed him out of $3000.
I got screwed for 3,000 From an “agent”
— Frankie callaghan (@frankiecallagh7) December 29, 2020
On pokerBROS. Been trying to contact @venmo for weeks. All I get in response is that their phone support is down. #pathetic
Not everybody sympathized with "The Mouth", who regularly tweets his devotion to US President Donald Trump.
"Call Sidney Powell," one follower tweeted in reference to a Trump affiliated attorney who continues to lodge complains of "voter fraud" with the recent US Elections.
"Tighten up that password mikey , everyone knows it is Norco72," another of his followers tweeted.
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Customer service issues aside, Venmo scams happen just as they do with credit cards and traditional banking.
Venmo Is Safest With Well-Known People and Brands, Justin Prichard of TheBalance.com advises.
When dealing with friends or paying a reputable business, Venmo is (for the most part) safe, although it has had issues in the past about misrepresenting its service.1 The company protects your account information with the typical security features and technology you’d expect from a financial institution.2 But buying or selling with strangers, whether online or in-person, is risky. Venmo offers no buyer or seller protection.
Prichard also suggests it is best to use Venmo with a credit card as one's primary funding method (as opposed to using a debit card, or a direct link to your bank account).
One Matusow follower felt the poker pro may be jumping the gun in lambasting Venmo's lack of immediate reply during what are presumably "off hours".
Jerrod Muttscheler tweeted:
"Probably because they’re closed. And if the money was stolen off of your phone, that’s on you. They have a lot of security in place if logging in from new device. I know bc I speak from experience. @venmo fixed all my issues."
- Nagesh Rath, Gambling911.com
