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Document verification is the process by which a casino, software provider, or other entity verifies the identity of new and existing players to ensure that they are who they say they are. The process can be frustrating for new players as well as experienced ones who may forget to provide the necessary documentation when trying to sign up at an online casino or app.
These frustrations are not surprising, especially if you are just getting started and haven’t played many different games yet. To make matters worse, there is no one-size-fits-all set of rules that every online casino must follow. Different platforms have their own processes, policies, and procedures for document verification. The following are some problems players encounter when it comes to document verification:
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Excessive identity verification steps
The first step in most establishments like Yukon Gold Casino is that an entity will ask the player to provide some form of identity verification. For some online casinos, the normal identity verification process can involve dozens of steps. Players complain that these steps are unnecessary, time-consuming, and even annoying. For example:
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Some online casinos will require a photo of the newly signed-up player before they are allowed to play.
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Other platforms require the player to send their picture to a specific email address to complete the process.
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Another example of excessive identity verification is when the online casino requires the player to provide proof of identity before being allowed to play.
This is not only unnecessary, but it is also very confusing for new players.
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Strict credit card verification procedures
Credit card companies and banks have strict procedures for verifying the identity of every potential customer. Online casinos do not have to follow those same procedures. However, some platforms will not accept certain types of credit cards, such as prepaid credit cards or cash-back cards. Nevertheless, some online casinos will accept almost any type of credit or cash back card as long as it has a certain amount of funds in it. Certain establishments will accept cards that are only issued in the European Union, while others will only accept cards issued in the United States. This can be very confusing for new players.
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No clear explanation of why the player’s account was blocked
Another problem with document verification is that there is usually no clear explanation as to why a player’s account was blocked. For example, if an online casino finds out that a player has provided fake information on their documents, it may block that player’s account. This also happens when a casino realizes that a picture associated with a player’s account has been spoofed.
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Documents need to be maintained over time
One of the biggest issues with document verification is that players need to keep records of all of their documents. However, players who choose to use an online casino that does not require any form of identity verification also risk losing their identity if the online casino does not keep data from the documents that are used to verify a player’s account. In that case, the player will need to start over from scratch.
Conclusion
Players, especially new ones, need to understand that document verification is a process that every online casino must go through before they are allowed to play. The only way to know exactly what is required of you is to research each online casino before you sign up. By doing this, you will be better prepared to deal with online casinos and understand exactly what they want from you.
- Payton O'Brien, Gambling911.com
