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One of the most controversial stories to appear on the Gambling911.com website during the month of November centered on Merge Poker Network's online poker room, Aced.com, refusing to pay players as a result of a dispute between Merge and payment platform PIC Club.
The Comments Section attached to that article really exploded following this email from an Aced.com online poker room rep to one of their customers caught in the middle that was published exclusively by Gambling911.com:
Hi HXXXXXn,
As I stated in my last email to you, we do not hold your funds. If we held
your funds, they would appear in your poker account balance or in the
pending transactions in the poker client. The transaction is approved and
processed on our end and the funds have been sent to PIC Club.
The fact is that all outstanding funds have been sent to PIC Club and our
business relationship with them is over. I do not know why they are telling
you otherwise.
I am sorry if you are having trouble getting your funds back from PIC
Club but they are in no way held by Aced or the Merge Gaming Network.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Manager James Customer Support Representative
There were those who supported Aced.com:
It is a shame that a good operator like the ACED group gets blasted for this. Merge provides their support and it was Merge support that gave the player a lie. I don't know if the Whale ever played at ACED but if he did ACED was probably one of the rooms that PICClub was willing to eat the fees for so they had no loss. Get your act together Merge, did you cover the small operators losses because you were so greedy to get the whales business that you took it direct and suffered the charge backs because you cut PICClub out of fees? DONT BLAME ACED ON THIS BLAME THE GREED OF MERGE
Others supported PIC Club:
A payment processor is not responsible for paying a player for cashouts from poker rooms until the poker room sends the cash to cover the payout or has enough cash in a already funded account for that purpose. Do you think Neteller sends funds to a players bank account without first having those funds from the poker room. PICClub is not a bank, why would they front what could be thousands of dollars for a poker room? If they did and the poker room didn't pay the PICClub would you be so quick to defend the poker room. It seems that PICClub has done that before and been burned by Eurolinx..I say it is a lesson learned and PICClub is well within its rights to require the funds to cover the cash outs.
All in all, this was among the hottest topics to appear on Gambling911.com during the month of November and the comments continue.
Christopher Costigan, Gambling911.com Publisher
