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ThePOGG.com returns $2.5mil to players

Written by:
Press Release
Published on:
Sep/09/2019

ThePOGG.com ADR Service Passes $2.5 Million Returned to Players

ThePOGG.com is delighted to announce that their complaints service has reached another milestone ñ as of Friday the 6th of September 2019 ñ the service has returned over $2,500,000 to players!

Almost exactly 2 years ago to the day, after over 4 years of operation, we reported that weíd recovered $1,000,000 of player funds - so it is clear to see that year-on-year our service is growing significantly. We are experiencing a huge increase in the number of players making use of our service and this is reflected in the fact that our total funds returned to players has increased by over 150% in the last two years. On average we have returned $62,500 per month in the last 2 years ñ over double what was returned per month at our previous landmark - a figure of $28k per month.

Similarly, in September 2017 we had logged 1033 closed complaints and 58 open complaints; in Sept 2019 (so far) we are logging almost 2500 closed complaints and 159 open complaints ñ so this figure too is growing! Beyond simply the cumulative amount returned to players, we can also iterate that in the last two years we have returned on average $2054/day to the playing community (more than double the per day value at the $1,000,000 mark). For the duration of the lifetime of our service this means that on average, by taking the time to submit a complaint to ThePOGG.com, the average player finds themselves $1041 better off as a result of doing so. Our Complaints Manager has a wealth of experience in this field and as such understands the minutiae of the issues players may find themselves experiencing. The quality of the service has been recognised by the Malta Gaming Authority, who currently approve ThePOGG.com as an Alternative Dispute Resolution (ADR) provider. Under this remit ThePOGG.com currently provides ADR provision to close to a hundred MGA licensed operators.

The regulatory based remit that ThePOGGís complaint service fulfils makes it unique within the affiliate sector complaint management outlets, reflecting our serviceís experience and professionalism. It has been a privilege to assist so many players recovering funds to date and we sincerely hope that the money returned has made a significant difference to the lives of the playerís and their families. We take great pride in having helped so many people and look forward to helping many more in the years to come. Finally we want to remind players of our free Responsible Gambling app BetBlocker. If you are struggling to control your gambling or feel that it may be time to take a break, BetBlocker put the control back in your hands by allowing you to restrict your device from accessing over 6.5k gambling websites. If you are looking to submit a complaint against a gambling operator you can do so here - https://thepogg.com/submit-complaint/


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