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Lock Poker to Boost Online Support Beginning July 22

Written by:
Jagajeet Chiba
Published on:
Jul/15/2012
Lock Poker to Boost Online Support Beginning July 22

Lock Poker, which started its own online poker network June 1 (a rebranding of the Cake Network), has been overwhelmed by the sheer number of players that have come on board in recent weeks.

“Typically when a new poker network comes online, it does so with a nominal number of players and is able to grow along with the players over a period of time,” noted Ace King, Senior Poker Reporter for the Gambling911.com website.  “In the case of Lock Poker you have a situation where the players having already outgrown the network.  It’s like the Chicken and the Egg syndrome.”

In other words, one of the biggest obstacles to starting a new online poker network has always been the limited player pool.  Lock has the complete opposite problem in that the player pool far is such that it is on level with many existing networks third or forth version software platforms. 

“Nearly every poker network experienced glitches early on, most still have them.  They just didn’t have the massive number of players Lock currently has,” King explained. 

Lock Poker currently ranks as the 9th largest online poker network in the world with a player base that overtook dozens of the company’s rivals that have been around for five or more years within a week of launching. 

Lock has extended its 200 percent bonus up to $4000 plus 36 percent rakeback as one way to appease those players who have encountered software glitches. 

Lock-Poker-062712AL.jpg

Several individuals took to the posting boards over the past week following a tournament disruption last Sunday.

Lock has addressed the issue by hiring a substantial number of new support staff that will be put in place on July 22 following a period of training.  This ramped up customer support will also be able to offer greater assistance with depositing and withdrawing funds. 

“Unfortunately there were some technical issues encountered and we'd like to assure all of you that addressing these issues has been the top priority for Lock/Revolution Network staff this week,” Shane Bridges, Director of Affiliate Marketing for Lock Poker said.   “The issues were strictly server related and certainly didn’t involve anything malicious as has been suggested in this thread. We never like to see players inconvenienced by technical problems and we'd like to apologise to everyone for the difficulties.”

King laughed off the notion that something more nefarious was at play in regard to recent glitches.

“Lock Poker didn’t just invest millions of dollars into a brand new online poker platform, not to mention signing on some of the biggest names in poker as representatives, so that they could scam their players.  That is plain balderdash!”

- Jagajeet Chiba, Gambling911.com

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