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Poker Nordica Pays Out After Long Delay

Gambling911.com first reported of a complaint against Poker Nordica last week, part of the Merge Online Poker Network.  It would be unfair to Poker Nordica not to follow up since the news is good.

Days after our report, the individual owed near $800 confirmed payment.

"I am happy to report that I have finally received my payout from Poker Nordica. My thanks go out to G-911 and the Kahnawake Gaming Commission. I would also like to thank Chuck Kidd for putting me in touch with G-911 and the Kahnawake Gaming Commission."

It was unclear at the time as to whether Gambling911.com's report had anything to do with accelerating this payout.

Some readers argued that Poker Nordica was being singled out since many online poker rooms have experienced problems sending out checks. There is some merit in this argument, however, the main problem here was with Poker Nordica's customer service, or lack there of.

Gambling911.com is pleased that the CEO of Nordica Poker has chosen to respond here and, instead of making lame excuses like a few operators we know (or crying to their lawyers for that matter), Nordica's CEO acknowledges there are problems and he has vowed to fix them.  See his comment below.

 

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Comments

Message from the CEO of Poker Nordica

Hi there all, It is unfortunate that this News Article was only brought to my attention now, but I would like to clarify and clear things up from our side that we do not do the processing for all deposits and withdrawals from our side. This is left to the Merge Gaming Network and we are well aware of the problems that they have caused in the past regarding extremely late withdrawals. I have been in constant contact with the CEO of Merge Gaming to ensure that this problem gets sorted out as fast as possible for the obvious reason that they are giving our brand a really bad name in the industry. This has been a long battle with Merge Gaming to get them to sort it out and they have assured me that all has been sorted out and that as of this week, all withdrawal times are being reduced to the standard times. I would like to request that if any players experience further delays by the end of this week (19th of February 2010) that they are to contact support@pokernordica.com with their concerns. Please ask to be directed to myself, Mike Eloff, and I will assist in getting your withdrawal sorted out and processed for you. I just want to clarify the last point of the news article that we need to re-evaluate our Customer Service Training. This is another service we have outsourced through the Merge Gaming Network and this is currently being worked on, but thank you for your valued feedback on this matter. Kind Regards, Mike Eloff CEO - www.PokerNordica.com
Submitted by Guest on Wed, 02/17/2010 - 10:40.
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