FantasyDraft.com Debuts: Apologizes to Players Over Rough Rollout
One of the newest Daily Fantasy Sports sites, FantasyDraft.com on the Web debuted this week but the rollout didn’t exactly go as planned.
FantasyDraft.com hopes to be one of the premier sites of its kind on the Net, providing an alternative to the sector’s dominating players: FanDuel and DraftKings.com.
The company was quick to apologize for the weekend bugs with their message posted below.
A Message to Our FantasyDraft Players
After the challenges we experienced yesterday on FantasyDraft.com, we wanted to reiterate our stance regarding our efforts to make things right for our customers.
First off, we want to reassert our commitment to providing a premium DFS experience and expect to be one of the top destinations online for Daily Fantasy play. We are here for the long term and while our Launch Weekend didn't go as planned, we will not allow this to deter us from reaching our goals.
As we stated yesterday, we didn't meet our expectations over the weekend (NFL Week 14); and because of that, we have made a number of decisions to make this right for you, our players. In an effort to do so, over the next few days we are going to take the steps outlined below.
- We will refund ALL ENTRY FEES for ANY ENTRY that didn't finish in the PayoutZone in ANY of last weekend's guaranteed contests, not just the 3 largest contests.
- For users who submitted a lineup and paid the entry fee into any of our guaranteed contests and said lineup was not scored or included in the contest standings, we are going to payout based on the place the user WOULD HAVE finished in the final contest standings had they been included. For example, if your point total for a contest would have placed you in the 3rd position within the PayoutZone, we will pay you the amount the 3rd spot earned (this will not affect anyone in the official standings published on the site).
- For users who submitted a lineup into any of our guaranteed contests and paid the entry fee for lineups that weren't scored or included in the contest standings and finished outside of the PayoutZone, we will refund your entry fees.
- Any lineups that finished inside the PayoutZone for any contest will be paid as normal.
Once we identified the lineup issues, a small group of players did submit valid lineups and paid the entry fees prior to the contests' closing. We opted not to insert these lineups into the contest once they were live because they could have potentially affected the contest rankings and the total lineup count within each contest. This would threaten the integrity of the contest, a result that was not acceptable to us.
We will continue to take the steps necessary to reach our goals. Part of that is to walk before we run, which will be reflected in the contests hosted over the next few weeks.
Sincerely,
The FantasyDraft Team #PLAYERSFIRST
- Aaron Goldstein Reporting for Gambling911.com
