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I played at Full TIlt for months and months with no problem. A few weeks ago I downloaded the new software update and have been unable to open the software and log into my account since then. I have more than $300 in my account and at this point all I want to do is get into my account, take the money out and never play there again. I have sent 5 or 6 emails to them explaining this over and over...after each of my emails, at least 2 to 3 days later I get a reply explaining how to re-install the software. I've done this already and am not an idiot when it comes to computers....it simply is not working. I am never going to get my money apparently....they are a complete joke...do not play there.